Got Questions? Find Answers Here
Have a question? You’re not alone. Explore our FAQ section, where we’ve gathered answers to the most common questions about our services, products, and policies. If you don’t find what you’re looking for, please reach out to us—we’re here to help!
Shopping Information
What types of products are available on TemplateDollar.com?
We offer a range of digital products, including WordPress themes, plugins, web templates, and CMS templates to help enhance and customize your website.
How does the membership plan work?
We offer multiple membership options—monthly, yearly, and lifetime—providing access to premium themes and plugins. Memberships are non-renewable and can be canceled anytime.
How do I cancel my membership?
You can cancel your membership at any time by visiting your account settings. However, please note that we do not offer refunds for canceled memberships.
Are the products on TemplateDollar.com safe to use?
Yes, we ensure that all products on our site are original and virus-free. Our files are sourced directly from reputable developers and scanned for safety.
Do you offer support for the products purchased?
We provide general product support, and our customer support team is here to help with installation issues or troubleshooting.
Are the products on TemplateDollar.com GPL licensed?
Yes, all our products are provided under GPL licensing, granting you lifetime access and flexibility to modify and use them as needed.
Do you offer refunds on purchases?
Refunds are offered only for unusable products, provided that the issue cannot be resolved. Refund requests must be made within 7 days of purchase.
What is the affiliate program, and how does it work?
Our affiliate program allows users to earn rewards by referring new customers. Affiliates earn coins for each purchase made by referred customers, which can be redeemed for products or converted into money.
Can I use the themes and plugins on multiple websites?
Yes, due to GPL licensing, you are free to use our products on multiple websites without restrictions.
How do I request a product not currently on the website?
If you’re looking for a specific theme or plugin, please use our Request Product page to submit your request. Our team will assess availability and respond as soon as possible.